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Performance Management Systems |
1. Franchise Systems
 PINNACLE Business Solutions has extensive experience developing:
- Franchise management recruitment and selection systems
- Franchise performance management systems
- Franchise management and employee training systems
Franchise Management recruitment and selection systems
Working with Greg Nathan of Franchise Relationships, a best practice system has been developed to stream line the recruitment and selection of prospective franchisees.
This Franchisee/Licensee Suitability Profile has been compiled from a job and person analysis in relation to the role that a Franchisee plays in Franchise/lLicensee system.
The profile fulfils three functions:
- It defines the attributes thought to be predictors of successful performance for a franchised/licensed retailer/distributor/operator. (Attributes are defined as skills, knowledge, values, drives or other characteristics that make a significant contribution to the Franchisee's/Licensee's success).
- It provides the Franchisor with an objective, reliable and efficient bench marking system for rating a potential Franchisee's/Licensee's strengths, development needs and overall suitability for the system.
- It significantly reduces the likelihood of appointing a potential Franchisee that is not yet ready, willing or able to function effectively within the system.
An effective Franchisee/Licensee is defined as someone who runs a profitable business, builds an expanding base of loyal customers, and supports the values of professionalism and trustworthiness on which the system and brand are based.
Franchise Performance Management System
Once the franchise organisation has identified the profile of the "ideal" franchisee/licensee, and the franchise outlet is operational it is important to develop regular 12 monthly learning plans to assist the franchisee/licensee grow and develop themselves and the business, and to implement an on-going management performance system for the entire franchise network.
The Microsoft Windows-based personal computer system is easy and flexible to use. Let PINNACLE Business Solutions introduce your franchise to the simple to use Franchise management performance system.
Franchise Management and Employee Training Systems
PINNACLE Business Solutions has identified the development areas that really make a difference in franchisee/licensee performance. Our goal is to create effective learning strategies that meet the needs of the franchisee/licensee today and importantly in the future.
The franchisee/licensee profile is based on between 22 and 26 attributes, depending on the industry and type of business, which cluster into four areas, defined as:
- Managing the business information - attributes that enable the Franchisee/Licensee to work effectively with information and monitor key performance indicators in the business.
- Managing the demands of the business - attributes that enable the Franchisee/Licensee to consistently and effectively implement and maintain the system on a day to day basis.
- Managing relationships - attributes that enable the Franchisee/Licensee to gain the support of people on whom the business depends, i.e. customers, peers, franchisor, suppliers, staff, etc
- Entrepreneurial drive - attributes that enable the Franchisee/Licensee to continually develop their customer areas to their full potential and to carry out the services at the required professional standards.
PINNACLE Business Solutions, will assist the Franchisor to develop a management and employee learning and development process, and then develop the training programs that are targeted at specific competencies for both the franchise manager and their employees.
Programs for franchisee's/licensee's are:
- Learner focused
- Generally 1-3 days in duration
- Are flexible, ie, classroom based, or with the self paced learner in mind
Programs for employee:
- 2-3 hours in duration
- flexible delivery style
- designed to be delivered by the manager
2. Small and Medium Enterprises (SME)
In Australia today, the sector that employs the most number of people is the SME. Over the last few years many SME's have been reluctant to employ personnel due to the difficulty of managing their people and getting the best out of them. Now it is easier than ever before.
PINNACLE Business Solutions can assist you to:
- Create an organisational chart for your business.
- Develop job descriptions quickly and easily, to keep your employees focussed.
- Develop clear and concise performance reviews for your managers and employees, which play a vital role in maintaining employee relationships and monitoring employee performance.
- Develop a system that makes it easy to manage the people side of your business
- Turn your business into a workplace where people want to come to produce their best.
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