Facilitation
PINNACLE Business Solutions have extensive experience in the provision of Facilitation and Training Services.
Facilitation is a vital technique helping people make changes when working with groups and teams of all types. Facilitation is making space for others to achieve results without being attached to the quality or quantity. Facilitation is leading the team to deal with its undiscussable behaviour or issue.
It is not like chairing a meeting, because it is more concerned with the people and the process, rather than the content and the task.
Facilitation is harnessing the potential of everyone and directing it toward achieving the goal, whilst at the same time liberating and utilising the creativity of people at all levels.
The aim of Facilitation is to:
- overcome defensiveness and undiscussability
- make process visible and not control content
- achieve successful outcomes
- maintain the groups focus
- manage the groups time efficiently
- maintain the energy and involvement of all
- encourage contribution and co-operation of all team members
- ensure the best decisions are made, and
- gain team commitment to the outcomes
PINNACLE Business Solutions will work with small, medium or large organisations to enable their teams to work more co-operatively. If you would like to develop facilitation skills for yourself or your people, we are able to provide training and coaching in:
- the role of the facilitator
- establishing context setting skills
- understanding the difference between process and content
- managing the group, through appropriate interventions
- dealing with interactions
- understanding how teams and groups work, learn and grow.
Training and Learning
PINNACLE Business Solutions have developed a range of training programmes to address the needs of our clients. These will be tailored to meet the specific needs of your people and your company.
The Training programmes:
are generally 1-3 days in duration, depending on the learning outcomes, content and mode of delivery- are competency-based, with assessment during the training and back on the job
- are innovative, flexible and learner centred
Programmes in the areas of:
- Coaching Skills for Managers and Executives
- Customer Satisfaction
- Selling skills
- Handling Difficult Customers
- Merchandising
- Business Planning
- Effective Networking and Relationship Building
- Frontline Management
- Workplace Training
